The new boys on the block aren't getting along. That's good news for New Yorkers.
We're talking about the two new, innovative ride-sharing programs that are now operating in Gotham, Uber and Lyft.
Both are based on smartphone apps that passengers use to call a cab. Both have non-traditional pricing.
And they hate each other.
That's understandable. Because for all their similarities, Uber and Lyft are business rivals. The larger point is, their rivalry means better service for New Yorkers.
Latest reports say Uber has told its drivers they cannot also work for Lyft.
Meanwhile, Lyft has tried to get ahead by offering discounts to attract New Yorkers, such as free rides up to $25 for their first 50 rides. Both are experimenting with programs that will help people carpool more cheaply and more efficiently.
Not that there haven't been complaints.
In several cities, drivers from both companies have been accused of creepy or abusive behavior. Others gripe about the pricing models, whether it's the tips Lyft drivers depend on or the surge pricing that distinguishes Uber from traditional cabs.
Point is, the companies are responding because they know that to prosper they have to reassure customers — whether that means vetting drivers or ensuring that riders understand (and accept) their pricing.
Compare their fast response to the decades we waited for green cabs because the government was in charge.
That's the beauty of market competition. It means companies not only compete against one another but also to please you.
Put it this way: When do you get better service — when businesses have to compete for your dollar, or when they don't?
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